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This Week: Online Customer Experience in 2012, A Final Look at 2011 This Week: Online Customer Experience in 2012, A Final Look at 2011

- (CMSWire) - 4 months, 2 weeks ago...

As we get settled into a new year, we take the time to look at what elements of customer experience management (CXM) will take priority this year. We know that mobile is a key channel and that getting to know your customers should be ingrained in everything you do. Before we close out 2011 for good, we invite you to take a look back at some of the things that happened and the strategies and practices discussed. Most Popular Alert: What’s Coming In Open Source CMS In 2012 Apple Hi...

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